How can we help?
Connection guides, FAQs, and a real human on Discord.
Essentials
Connect over SSH
Add your public key, ssh from any terminal. 2-minute setup.
Read guide
Essentials
Use VNC / Remote Desktop
Mac's built-in Screen Sharing, or any VNC client.
Read guide
Networking
Set up Tailscale
Stable hostname, no public-IP juggling, mesh networking.
Read guide
Data
Backup & data export
Time Machine, rsync, and one-click snapshot exports.
Read guide
Billing
Renew, pause, or cancel
Manage plans, switch from monthly to annual, refunds.
Read guide
Maintenance
Reset / re-provision
Wipe macOS clean and start fresh in 10 minutes.
Read guide
Frequently asked
Those are shared, virtualised, and US-based — latency to Asia is 150 ms+. UseToken gives you a real physical Mac mini in our Tokyo or Seoul IDC, one tenant per machine, ~30-60 ms within Asia-Pacific.
Need a human?
Talk to us
Avg response under 3 hours, business days. For urgent (machine offline) responses are typically within 20 min.